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The Heritage Difference
 
All senior communities are NOT created equal. At Heritage, the difference is in the details. We are a family-owned company, owned and managed by the third and fourth generations! Our core corporate values are Honesty, Quality, Respect, Teamwork, Potential and Balance. These are interwoven through all we are and do. We invite you to experience “The Heritage Difference.”

» Heritage Hospitality
  Heritage Hospitality is our program offering choices in dining. All meals are served in our formal dining room. Breakfast is prepared to order – whatever you want, served hot and fresh from 7-9:30am; cold or continental breakfast is available from 6-11am.

Our main meal of the day is served at noon. In addition to the chef’s special for each day, we offer the Heritage Classic Menu providing options to meet just about every taste preference. Supper, served around 5pm is a lighter fare – generally soups, sandwiches and salads.

Snacks are always homemade and available any time. The coffee is always fresh and hot – both regular and decaf!

» State Licensed Home for the Aged
  Each of our assisted living homes is licensed by the State of Michigan as a “Home for the Aged.” The State of Michigan does not have an “assisted living” license category, but instead offers two licensing options: Adult Foster Care (AFC) for properties with 20 or fewer residents, aged 18 and older; and Home for the Aged (HFA) for homes larger than 20 residents serving persons aged 60 years old or more.

Each of our assisted living homes is inspected by the state annually and we welcome the extra eyes to ensure we provide quality services. We have a history of outstanding state audits and welcome you to check out our reports on the Michigan Department of Human Services website.

Be aware that most long-term care insurance policies require services be provided in a licensed setting. A copy of our current license is posted in the lobby of each home and a copy of the latest inspection report is in a notebook in the front lobby as well. The state Bureau of Child and Adult Licensing has a complaint hot-line for any concerns that are not addressed by our staff on-site or at the corporate office.

» When More Care is Needed
  We always want to be sure that every need of our residents is met. Sometimes a person needs more care than our staff is able to provide. At that time, our Resident Services Coordinator will assess the situation, identify the service needs and arrange a meeting with the resident, their family or authorized representative. We will discuss what is needed and what is in the best interest of the resident. If the resident wishes to remain at our assisted living home, we will explore the additional support services that may be needed to make that wish a reality.

Whether through the utilization of private home health care or hospice agencies, residents may continue to reside in their “apartment” even to the final stage of life if they or their authorized representative so choose. Our experienced personnel will provide recommendations and references to residents and families for home health agencies or Hospice, as needed. If the resident and authorized representative chooses transfer to a nursing home or hospice residence, our personnel will provide assistance in locating a suitable residence.

» Staff Training
 

The staff employed at each of our assisted living homes is qualified to perform the duties and responsibilities of their position – either through prior education, training and experience, or through orientation and on-going training and staff development opportunities within the assisted living home.

Staff performance and competency is evaluated by the Administrator or his/her designee prior to the employee working independently and periodically thereafter, but not less than annually for all personnel. We know that the better trained and equipped our staff is to perform their job duties, the better the quality of care and service we provide our residents, and the greater level of employee satisfaction with their careers. We utilize a variety of methods of training to provide each staff member with the opportunity to learn the best way they are able.

  • Appropriate number of staff available at all times based on the number of residents we have living with us at any given time and the level of care required by those residents.
  • All personnel — staff as well as regular volunteers — have been interviewed by trained staff members and personal and professional references have been thoroughly checked.
  • All licenses and certifications have been verified (for licensed personnel such as LPNs, CNAs, etc.)
  • Confirmed that there are no complaints or charges against any staff members.
  • All staff has been screened for any record of criminal activity through the state police.

» Personal Needs Assessment
  Our Personal Needs Assessment process enables us to identify and provide what is needed (or wanted). Each resident has a Personal Needs Assessment before moving into the assisted living center, again at 30 days, and at least every 90-days thereafter. Additional assessments may be made after an acute episode such as hospitalization, serious illness, or injury.

Following the initial assessment, our staff will communicate with the resident and their authorized representative to discuss the assessment and to develop an individualized service plan. For all subsequent assessments and changes to the service plan a meeting will be scheduled. If either the resident or authorized representative is not able to participate in a face-to-face meeting, a telephone conference may be substituted and copies of all documents will be mailed to the absent parties.

The Administrator or authorized representative of the assisted living center will meet with each prospective resident and family or authorized representative to discuss the assessment and rates for services needed. Care and service is delivered “as you need it.” Each increase in level of care is provided at an additional monthly fee.

» Wellness Model
 

Our Assisted Living Centers employ the Wellness Model: a blending of social and health services to maximize the overall “wellness” of the resident. This model encourages the residents’ independence and involvement in the development and implementation of their care and service plan to meet current needs and maintain well being.

Residents are encouraged to participate, to the extent possible, in all of their activities of daily living and as full partners in the development of their service plans, and are empowered to make choices about how they will live.

The Wellness Model requires an aggressive, comprehensive case management strategy that assures early detection of potential problems. Optimum features of the Wellness Model include:

  • Ensuring a comprehensive case management strategy that includes both initial and on going assessment, the development of a service plan and routine as well as episodic review of the plan.
  • Ensuring participation of the resident, authorized representative and staff in the development and revision of the plan.
  • Facilitating and assuring the timely involvement of physicians or other licensed health care professionals in the care of the resident for both chronic and acute problems.
  • Providing regularly scheduled health screening opportunities for blood pressure checks, weight, pulse checks, wellness clinics, etc.
  • Providing opportunities to prevent health problems in areas such as foot care and nutritional counseling.
  • Offering and encouraging residents to participate in daily exercise activities.
  • Assisting in relocation to a higher-level service environment when the need arises.
  • Offering a diverse and interesting “activities” program that includes both internal and external community opportunities for socialization.
  • Permitting and encouraging residents to participate in routine housekeeping activities in the residence and in their own apartments.
  • Assuring means are available to meet the spiritual needs of the resident.
  • Facilitating residents’ use of services in the community that may benefit them.
  • Working together to recognize individual preferences and resident’s rights - even when exercising these rights and preferences may conflict with medical care needs.
  • Coordinating and ensuring the use of therapies and other strategies to achieve, and maintain, the highest level of functioning possible.

» On-Site Therapy
 

We have partnered with several reputable therapy companies in each of our assisted living homes to provide on-site therapy. There are several benefits to having a therapy company on-site:

  • Residents and therapists can get to know each other in a relaxed and comfortable setting such as an exercise class or other activity.
  • Therapy can be provided in the resident’s own apartment so they don’t have to go outside for therapy.
  • Many services can be billed directly to Medicare Part A or B.
  • It has been proven that patients recover more quickly at home, rather than in a new and unfamiliar environment, such as a nursing home.

Therapy can improve resident independence, safety and endurance. Improved balance, gait and strength have been proven to: reduce the risk of falling; restore independence while showering, toileting and dressing; reduce recovery time needed after an acute episode; improve confidence; increase socialization; reduce anxiety and depression; and strengthen immune systems. Residents are free to contract with the therapy company of their own choosing.