Privacy Policy

At Heritage Senior Communities, we are committed to safeguarding the privacy of our residents, families, visitors, and website users. This Privacy Policy outlines how we collect, use, protect, and disclose personal information obtained through our website and in the provision of our services.

Collection of Information:

We collect personal information through various channels, including our website, forms, in-person interactions, and other communication methods. This information may include but is not limited to:

• Contact details (name, address, email, phone numbers)
• Medical information and health history
• Financial information for billing purposes
• Resident preferences and interests

Use of Information:

The information collected is utilized for the following purposes:

• Providing requested services and accommodations
• Personalizing and improving our services
• Responding to inquiries and communication
• Billing and financial transactions
• Complying with legal and regulatory requirements

Protection of Information:

We employ appropriate security measures to protect the confidentiality and integrity of personal information. Access to this information is restricted to authorized personnel only, and we continually review and enhance our security protocols to prevent unauthorized access, disclosure, alteration, or destruction.

Disclosure of Information:

We may share personal information in limited circumstances, such as:

• With consent from the individual or their legal representative
• When required by law or for compliance purposes
• With third-party service providers involved in delivering our services (subject to confidentiality agreements)

SMS Opt-In and phone Numbers captured\collected for SMS purposes will not be shared with third parties and affiliates for marketing purposes.

Third-Party Links:

Our website may contain links to third-party sites. Please note that we do not control or endorse the content, policies, or practices of these external sites. We encourage users to review the privacy policies of these third-party sites before providing any personal information.

Retention of Information:

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we take steps to securely dispose of or anonymize it.

Updating Personal Information:

Individuals can review, update, or request the removal of their personal information by contacting our administration team. We strive to maintain accurate and up-to-date records to better serve our residents and their families.

Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy as necessary. Any changes will be posted on our website, and we encourage users to review this policy periodically.

Contact Us:

For inquiries or concerns regarding this Privacy Policy or the handling of personal information, please contact us at 616.846.4700. 

Last Updated: Dec 21, 2023